Survey reveals residents’ satisfaction

Survey reveals residents’ satisfaction

More than 80% of South Ribble residents are satisfied with their area as a place to live, survey finds, with nearly 70% satisfied with the council’s running of borough.

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Over 1,600 residents were surveyed in March 2020 and the results are in:

  • Over 80% of residents are satisfied with their area as a place to live
  • Nearly 70% are satisfied with the way the council runs things
  • Nearly half of people (46%) believe the council provides value for money
  • Over half of people (51%) think they are kept well informed by the council
  • Over half of residents (54%) think that the council acts on concerns of residents

The council developed and issued this survey because they wanted to know residents’ thoughts on their local area and the performance of the council and its communication.

This is the first time in over a decade that a survey has invited views from all residents aged 16 or over.

Paul Foster

Councillor Paul Foster (pictured), Leader of South Ribble Borough Council, said: “This has been a very long time coming and I’m pleased that so many of our residents right across the borough have responded to our survey and shared their views.

“The results are really encouraging and it’s great that so many people enjoy living in South Ribble and feel that the council has their best interests at heart while providing value for money.

“This is real testament to our strong communities and the hard work of dedicated officers and members to ensure South Ribble is the best it can be.

“I want to be clear though; we will not just be clinging to the good figures. The survey also clearly outlines areas for improvement which our residents have highlighted and we’re now going to look at these responses as a baseline for moving forward positively.

“I look forward to sharing our plans for the future over the coming months.”

Top rated services as mentioned by our residents were waste and recycling collection (81%), parks and green open spaces (77%), keeping public land clear of litter and refuse (62%) and sports and leisure facilities (53%).

Residents however, felt that roads and pavement repairs (81%) along with levels of traffic congestion (51%) were the areas needing an improvement. Also, half of residents didn’t think they could influence council decisions.

Councillor Aniela Bylinski Gelder, Cabinet Member for Community Engagement, Social Justice and Wealth Building, said: “I am so pleased to see the results of this survey. This was a direct action from a process we undertook to develop and improve the council’s community engagement offer.

“While most results are encouraging, there are areas for improvement. Half of people do not feel like they can influence council decisions and there were disparities in age range as to how well-informed people felt they were by the council (37% for 16-24 year olds vs 63% for 65 and older).

“Following results of the survey along with taking into account the findings from the recent cross-party review into community engagement, we’re excited to soon launch a series of initiatives which we hope will address the needs of our residents, allowing them to feel closer to the council and to feel like they are key part in making decisions – whatever their age.

“One key movement we have already made is to join the Co-Operative Councils Innovation Network who are committed to finding better ways of working for, and with, local people for the benefit of their local community.”

A full breakdown of results can be found at www.southribble.gov.uk/residentsurvey